About Us
Facts about us and LPG -but please note we do not supply LPG in bulk to domestic or industrial tanks.
1. Our mission:-
Our fundamental object in life is to supply customers with bottled gas for domestic cooking and heating purposes, running forklifts, fueling catering establishments, along with uses in the agricultural and industrial sector at competitive prices, backed by an unrivalled service. We stock gas equipment including hose, pigtails, change over kits and cabinet heaters.
2. Who are we:-
Novagas is an independent gas bottling company formed in 1988 to serve the local area with bottled gas at competitive prices in its own cylinders -either propane or butane. As with vacuum cleaners, the synonymous name is “Hoover” –be it a Phillips, Goblin or Electrolux, and in the world of LPG -everybody relates to “Calor gas”. This is just a brand name on cylinders containing LPG, exactly the same as the contents of a Novagas cylinder.
3. Markets:-
Bottled gas is used mainly in communities where there is no mains gas, and because LPG is one of the cleanest burning fuels, environmentally conscious customers wishing to protect the environment choose LPG. Our core business is the supply of LPG to domestic customers for home heating, but we also supply the industrial sector for forklifts, space heating, process work and the agricultural market for grain drying and poultry rearing. Because it is contained in cylinders it is easy to take the fuel to where it is to be used. Public houses and restaurants in rural locations use LPG for cooking and heating –plus patio heaters to extend “alfresco” hours. Caravan parks are another area into which we sell LPG, again because of the lack of mains gas.
4. Uses:-
LPG is used in cylinders in many different applications, including the following; home heating (Central heating -coal or log effect fires), mobile cabinet heaters, cooking, patio heaters, camping, mobile catering, caravanning, barbecues, wall hung gas fires, calf de-budders, grain drying, portable gaslights, poultry breeding, portable-cooking stoves, pheasant rearing, weed burning, bird scarers, shrink wrapping, kiln firing, space heating, metal cutting, forklift trucks,and plumbing.
5. Benefits of switching to Novagas:-
Switching to Novagas is not a problem as all our fittings are compatible; by switching to us customers can benefit in many ways. Firstly, we are in most areas up to twice a week. Secondly, we offer customers many ways in which to pay, either by COD, credit or debit card via the telephone, bank transfer via the Internet, monthly account or monthly standing order,with the latter spreading the cost of home heating over 12 months and earning the customer a discount too. Thirdly, we employ local people on a full time basis who have an empathy with our customers. Fourthly, our depot is in the heart of the area we serve and when ringing us you will talk to a human being –not an electronic voice at a remote ordering center who hasn’t a clue who you are or where you are -asking you to press numerous buttons, playing tin can music in your ear and then finally telling you all agents are busy. Fifthly, our pricing structure ensures customers using gas for central heating can rest assured their neighbours with identical setups will be paying the same competitive price. Finally, we pride ourselves on our customer service, which is second to none and the envy of other gas companies. We firmly believe in the old fashioned principle that the customer is King, doing all we can to ensure complete satisfaction and treating people as we would expect to be treated ourselves. Our only concession to the electronic age is an answer phone for emergency numbers –or when staff are otherwise engaged, oh yes -of course, this web site.
6. Other Activities:-
Novagas are one of the South East’s leading agents for Air Products Industrial Gases, supplying gas for welding, cutting, process work, balloon inflating and drink dispensing. We are also contracted to supply BP filling stations in our area with their Handygas brand of cylinders and Homebase stores with the BP Gaslight cylinder. We contract fill cylinders for other independent gas companies in the southeast and stock many items of LPG equipment. Equipment which is not stocked can be acquired for customers, or we will advise them where they can purchase it. The dispensing of Gas Oil and DERV from our pumps at Ruckinge is another activity we are engaged in because we are a Registered Dealer in Controlled Oils.
7. What is LPG:-
LPG is extracted from crude oil at refineries by major oil companies and then sold to hundreds of different bottling companies, of which Novagas is just one. The price of LPG is loosely related to the cost of oil and subject to market fluctuations almost daily. Our raw product comes from one of the worlds largest oil companies –BP, thus ensuring its quality. LPG (Liquefied Petroleum Gas) is a gas stored under pressure, turning it into a liquid, once released to atmospheric pressure -it reverts back to a gaseous state. It does this at up to 270 times the volume of liquid –so one cylinder of liquid equates to approximately 270 of gas. The pressure at which LPG is stored can be up to 21bar (294psi), it is therefore important that the correct piece of equipment is used, especially the regulator.
REMEMBER – ONE NUMBER – MANY SERVICES – THAT’S NOVAGAS